2012 USG Annual Computing Conference

October 24-26, 2012
Eatonton, GA Rock Eagle 4-H Center
RoomGeorgia Power 1Georgia Power 2Georgia Power 3HastingsInternational Paper 1International Paper 2International Paper 3Sr. Pavilion
Wednesday
7:30 - 12:002012 GeorgiaVIEW Fall Workshop, Hastings (Pre-Conference)This retreat is an opportunity for GeorgiaVIEW Institutional Administrators to catch up on the latest information regarding GeorgiaVIEW services and the Desire2Learn migration, as well as network with colleagues
1:00 - 2:00Keynote Address, General Honore, Auditorium
2:00 - 3:00Keynote Address, Dr. Steve Wrigley, Auditorium
3:00 - 3:30BREAK, between IP & Hastings (outside) and GA Power (inside)
3:15 - 4:45CIO Exclusive Strategic Partner Display
3:45 - 4:30-Creating Accessible (PDF) DocumentsSection 508 requires that all website documents be equally accessible to individuals with and without disabilities. This includes word processing files, spreadsheets, presentations, and PDF documents posted on our websites. How do we make this content accessible? In this seminar we discuss general requirements for all documents, and provide checklists for creating and testing specific document types for Section 508 compliance. We also discuss PDF content, one of the most difficult document types to make accessible, in detail, and provide a demo of converting scanned, converted, and original PDF content to an accessible format.

Janet Sylvia, University of Georgia
Birds of a Feather: GoVIEW Collaborative AdministratorsThis BOF focuses on immediate collaborative needs for the LMS, and looks towards the future with pertinent Spring 2013 migration updates from GOML Vista to GoVIEW. Participants are welcomed to share their Desire2Learn experiences to date, discuss their future plans, and share strategies for a successful transition to Spring 2013 instruction. This BOF is open to all GoVIEW Collaborative Administrators.

Gina Papa, Board of Regents
Moving the GeorgiaInfo Mountain: Migrating a Static Unstructured Website to a CMSGeorgiaInfo, born as a textbook supplement, gradually evolved into a heavily used online almanac about Georgia. After moving to the Digital Library of Georgia, GeorgiaInfo was redesigned to enhance user experience, improve maintainability, and integrate better with other GALILEO resources. The redesign involved standardizing the content pages and their HTML code (involving over 12,000 pages, maps, and images) as part of migrating the legacy content to the Expression Engine CMS, but also required preserving the widely-used existing persistent hyperlinks. The project manager recalls planning/managing difficulties and the web developer addresses the tough design issues encountered in this challenging project.

Ed Johnson, Board of Regents
Active Directory Implementation at UGAThe mission statement of the implementation is as follows: The University will have one centrally-managed, feature-rich Active Directory domain that will offer University-wide identification, authentication, and authorization using an appropriately scaled hardware platform. In this presentation we cover our strategy, the prior and current environments, the benefits to UGA, change management, ITIL V3 adherence/compliance, and lessons learned.

John Salguero, University of Georgia
USG Enterprise-Wide Mobile StrategyIn an effort to provide a system level mobile strategy for the University System of Georgia, ITS has partnered with three institutions and a software vendor to provide mobile access to ITS hosted enterprise applications and to provide a framework for institutions to incorporate in their local mobile offerings. The vision of this strategy will be described as well as the next steps institutions can take to participate in this mobile service offering.

Jeff Delaney, Board of Regents
Business Intelligence at CSU - Quadra P ApproachIn 2009 Columbus State University began creating a Data Warehouse pilot project for admission module in Banner. With the success of the pilot project, CSU partnered with Oracle in 2011 to create a Business Intelligence System that will be a one-stop shop for strategic decision making at the institution. In an effort to streamline USG’s RPG focus and to embrace data driven management, CSU leadership implemented a Quadra P approach that focuses on people, process, partnerships, and platforms. The first phase of the project which covers RPG, Enrollment, and Faculty information from Banner is now live in production.

Aryya Bhattacharyya, Columbus State University
Using Oracle Enterprise Manager 12c and VMWare to Run Banner on Oracle RACHow to use VMWare and Oracle Enterprise Manager 12c Cloud Control to get your Banner database converted from a single instance database to an 11GR2 RAC cluster, the easy way! We discuss our setup and the challenges we faced when implementing RAC within a virtualized environment.

Casey Hergett, Columbus State University
Your Anti-Malware Isn't WorkingOrganizations are spending more money than ever to identify and block malware, but the bad guys have become very adept at avoiding our security technologies. How does modern malware subvert your existing security, and how can we stem this increasing tide of targeted attacks and information leaks? In this presentation, you learn how organizations are using new cloud-based technologies to identify and protect themselves from targeted and unknown malware.


James Messer, Palo Alto Networks
4:45 - 5:30-Birds of a Feather: Web AccessibilityWeb accessibility can be both rewarding and challenging. During this discussion, we talk about achieving Section 508 compliance at our respective institutions. Share your challenges and bring your success stories to this BOF session sponsored by the UGA Web Accessibility Group (WAG).

Janet Sylvia, University of Georgia
Setting Up Office 365 Email on Mobile PhonesThe purpose of this presentation is to show users how to setup an Office 365 email account on the most popular mobile operating systems including Android, Apple iOS, and BlackBerry. We also cover some of the issues/obstacles that we have experienced with using Office 365 on each of these operating systems. Additionally, we cover how to avoid and/or overcome the most common issues users may encounter with Office 365 and mobile devices.

Tram Vu, Georgia State University
Banner Student Analytics – Columbus State University solution for Retention, Progression and GraduationInstitutions have made large investments in student systems to capture transactional data, but struggle to turn that data into actionable business intelligence. Departmental reporting tools have created additional silos of data that are not easily accessible, integrated, or flexible to meet the changing needs of functional users. This session covers the value and benefits of an integrated Student Analytics Solution, which integrates data for analysis and reporting, provides user-friendly analytical models for enterprise metrics, and delivers personalized performance dashboards and reports, and how it unlocks the value of student systems by improving insight, aligning business process, and leveraging the investment.

Thomas Fitzgerald, Oracle
Infrastructure Upgrade ProjectCSU has been working on a project to add redundancy to our existing fiber plant, upgrade our multi mode fiber to single mode, and to see how we can improve efficiency in our data center. Learn how we partnered with AT&T and MCPc to reach some of our goals, what we've accomplished, and our next steps.

Mario Juestel, Columbus State University
Enabling 21st Century Students - Using Echo360 and Smartboard as Tools for Student Preparation in Undergraduate Chemistry ClassesOne of the main issues facing instructors of 21st century students is that of ineffective student preparation for classes. At Georgia Gwinnett College (GGC), we have tried to overcome this considerable problem via the design and use of interactive preparatory podcasts, which the students can view as part of their class preparation. This presentation explains the rationale behind and the design of these podcasts, and also demonstrates, via the use of student comments, the effectiveness of their use in freshmen and sophomore chemistry classes.

Richard Pennington, Georgia Gwinnett College
Technical Innovations in Admissions and Enrollment Management at Georgia Perimeter CollegeThe implementation of the Banner Enrollment Management Suite at Georgia Perimeter College prompted additional innovations which improved business processes. These include a duplicate pidm remediation tool, an admissions application management system, an enhancement to the Banner recruiting component, the transition to the IBM Cognos analytical tools, and a front-end to Banner to facilitate military outreach. This presentation explains the importance of each of these innovations and how GPC implemented them.

Jocelyn Clark, Georgia Perimeter College
IT Owning the Event Registration SolutionOnline event registration and signup is a problem with which many institutional departments need help. IT can provide an institution-wide solution that will help everyone. Members from Columbus State University and USG Information Technology Services (ITS) share their experience with offering and using an institution-wide event registration system.

Jay Knape, Columbus State University
USG ITS Virtual Data Center Service – Offsite a Little or a Lot of Your DatacenterUSG ITS is now offering a Virtual Datacenter (vDC) service that allows you to outsource a little or a lot of your datacenter. We can create a vDC to meet your needs, whether you just want to co-locate a web server or get rid of your datacenter completely. We provide the infrastructure; you install the OS, control the firewall, and control the accounts via a browser plug-in. In this presentation, we describe the system interface, demonstrate the control you have over your system(s), discuss the network isolation of your VMs, and demo the creation of a virtual machine.

Peter Anderson, Board of Regents
5:00 - 6:00Strategic Partner Dinner, Dining Hall
5:30 - 7:00DINNER, Dining Hall
6:30 - 8:00Strategic Partner Displays, Sutton Hall
8:30 - 12:00-- SOCIAL EVENT, Cloverleaf Circle --
Thursday
7:00 - 8:15BEAKFAST, Dining Hall
8:15 - 9:00-Mobile First! Responsive Design Building Techniques with DrupalBy 2015, mobile devices will generate 50% all U.S. network traffic. For years, most websites have been designed exclusively for desktops, but that may now be an increasingly backwards design philosophy. Designing for mobile first opens new growth opportunities and leads to a better overall user experience for any website on any device. In this presentation, we explore Drupal’s Responsive Design building techniques which, along with the Omega theme and Display Suite that delivers responsive images to different device sizes, allow the experienced web developer to build websites that work on desktops and all mobile devices.

David Wagner, Georgia Institute of Technology
Using Ruby on Rails to Make Sense of Banner DataBanner is a complex system, and making sense of the Banner database can require a good bit of investigation at times. The development team at Georgia Gwinnett College often needs to draw upon Banner data to create applications that make life easier for faculty, staff, and students. This talk describes how we use a Ruby on Rails project to import and model only the Banner data we need – normalizing the data and making it easy to mash-up with other third-party data, while giving us a clean model schema on which to build our custom applications.

Angel Brown, Georgia Gwinnett College
How Secure Is Your Data?This presentation addresses the who, what, when, where, and how of data protection. Who should we be concerned when protecting our data? What data should we be most concerned about protecting? Where might these data be exposed? How can we reduce our risk of improperly disclosing data and damaging our brand image? Join us for a presentation that answers all these questions while addressing concerns specifically applicable to higher education.

Orrin Char, Oracle
Hardening Windows 7For the last year, we hardened Windows 7 desktops instead of running antivirus software. This session covers the results of our experiment. Did we experience campus-wide infections? We also discuss the techniques used to enhance Window’s security.

Wally Beck, Gainesville State College
Leveraging Video to Support Consolidation and the Birth of a New InstitutionThis presentation focuses on how Macon State College and Middle Georgia College plan to use video distribution as a tool in the consolidation process and to close the distance gap between what will be the five campuses of the new Middle Georgia State College. Topics include rationale for use, implementation strategies, integration of existing technology systems, and leveraging new technologies to deliver real-time and asynchronous video sessions for instructional and administrative purposes.

Neil Rigole, Macon State College
DegreeWorks Infrastructure ArchitectureThis presentation helps institution technology support staff understand the technical infrastructure design and requirements of the Ellucian DegreeWorks Degree Audit system. We discuss the database, middle tier, and batch processing infrastructure components and DegreeWorks integration with the BANNER student information management system. We focus on the hardware and software components and three server implementation model used within the University System of Georgia.

Ted Schmidt, Board of Regents
Unified Communication: Practical Application of a Framework to Inform Customers and Manage ExpectationsIs your Service Desk overwhelmed with providing service status updates? Enterprise services can be hosted in a varied of environments. A unified communication approach can assist to mitigate communication challenges by enhancing how a service desk proactively positions itself to manage customer expectations and perceptions, practice contact avoidance, and create organizational and customer alignment. This presentation highlights communication order, roles, content, structure, governance, challenges, and benefits. This session also shares suggestions and practices through a case study working in a service delivery environment.

David Disney, Board of Regents
How Good Are Your IT Services?This presentation is designed to provide an overview of the knowledge, processes, and tools needed to conduct meaningful assessments of IT service quality using tools from the Higher Education TechQual+ Project (www.techqual.org). Topics covered include using assessment data to engage students, faculty, and staff in IT strategic planning processes; make peer comparisons regarding IT service outcomes in response to accreditation program review requirements; and manage these processes to generate actionable strategic plans that drive effective use of IT resources.

Timothy Chester, University of Georgia
9:15 - 10:00-USG Technical Trainers Community of PracticeThis session is an introduction to the new USG Technical Trainers Community of Practice (CoP). This CoP is for anyone who is involved with the design, development, and delivery of technical training. This includes individuals who are full-time trainers, as well as those who only participate in training on an occasional basis. Our overall objective is to build this community to provide support and share information among all USG technical trainers. We discuss the goals and specific benefits of this CoP, and provide a demonstration of the CoP SharePoint site.

Teresa Piazza, Board of Regents
Zen and the Art of Web DesignContrary to popular belief, web design is essentially the act of taking A LOT of information and reducing it down to its essentials, both in presentation and "under the hood". This presentation suggests a few simple ways of pointing your own site in that direction.

Doy Cave, East Georgia College
Texas A&M University System Uses Oracle WebCenter Suite 11g to Facilitate Management of More Than $700 Million in Research ActivityOracle WebCenter Suite is a complete, open and integrated Enterprise 2.0 platform that provides a better way to store and search documents and unstructured data. Today, the Texas A&M University System uses it to manage more than $700 million in research activity. WebCenter’s out-of-the-box functionality made it easy to get the system up and running without integration hassles. Researchers can spend more time innovating and less time on administration. They also use its Enterprise 2.0 capabilities, including wikis and blogs, to share information with internal and external stakeholders, increasing engagement and collaboration and making the research process more transparent.

Melinda Seifert, Oracle
Powershell BOFPowershell is Microsoft's object-oriented shell, which is used in Exchange administration (and, by extension, Live@EDU and Office365 administration) and has extensions for Active Directory and SQL Server. It may be used as a scripting language and offers a great deal to administrators. This BOF is intended to foster discussion and sharing among interested participants.

Francis Kelley, University of Georgia
E-Textbooks and the Digital NativesIn spite of the increasing usage of mobile devices and the lower cost of e-textbooks, many students still prefer traditional textbooks as the primary way to get content. This study looks at the rationale behind the reluctance of first year chemistry students’ adoption of digital textbooks, and mobile strategies that may increase students’ usage.

Tolulope Salami, Valdosta State University
D2L Student PathwaysThis presentation demonstrates online training for students in Desire2Learn. Utilizing screen capture, YouTube, and prezi technologies, the students will have an interactive and engaging tool for quickly learning the fundamental elements of Desire2Learn. The online training videos and modules will be a valuable resource for USG institutions as they make the transition to D2L.

Daniel Haynes, Georgia Gwinnett College
Going Google: How Georgia Southern Made the SwitchThree years ago, Georgia Southern University made the switch from GroupWise to Gmail, and we haven’t looked back. Let us share with you the lessons we learned, the advances we’ve made, and the features, tools, and solutions we have access to via Google Apps. Learn why over 60% of universities have Gone Google, and what your faculty and staff can do with Docs, Sites, Calendar, Mail, Groups, Plus, YouTube, Analytics, and dozens of other services. In this budget-strained economy, everyone is looking to cut costs and increase efficiency, and Google Apps is Free and Powerful.

Daniel Rivera, Georgia Southern University
Playbook for Leaders in a Changing WorldThe future of IT leaders is becoming less dependent on functional IT expertise and more on the ability to be excellent leaders who are competent in reaching across the institution in communication, innovation, strategy, building high performing teams, and leading organizational change. This session examines these dimensions and gives specific concepts and techniques to apply to a higher education environment.

Robert Howard, Armstrong Atlantic State University
10:00 - 10:30BREAK, between IP & Hastings (outside) and GA Power (inside)
10:45 - 11:30-Oracle Middle Tier Birds of a Feather DiscussionThis birds of a feather session is a moderated, open discussion of Oracle’s middle tier products, giving you an opportunity to share your successes with your peers. You are also invited to bring your questions. No question is too small and no infrastructure is too complex to share and discuss.

Ted Schmidt, Board of Regents
GET A GRID! Using Grid Systems in Web Design and DevelopmentCSS Grid Systems such as 960.gs are a fantastic way not only to streamline your web development, but also to give your designers a solid structure upon which to build the visual portion of your website. In this presentation, we review a few of these tools, focusing then on 960.gs and its use in real-world projects, using the EGC site redesign as an example.

Doy Cave, East Georgia College
Customizing Banner Applications: A New WayHow many of us have written Forms modifications to customize our Banner Applications? Let's think of a few examples: Financial Aid, WorkStudy, Admissions, Accounts Receivable…. What if there was a way to have the same functionality without touching a Forms module? This seminar shows you how you can use tools such as the BPEL Process Manager, Service Bus, Business Rules Engine and WebService Manager to develop customizations for your enterprise applications. This approach saves time and costs for development, deployment, upgrades, and application lifecycle. Learn how to use these tools to effectively manage your customizations.

Mark Pare, Oracle Corporation
PeachNet UpdateThis session is a briefing on PeachNet projects and progress and how they relate to the USG institutions. Among other things, we discuss our optical equipment upgrade project and Internet bandwidth.

Ed Maioriello, Board of Regents
Escape the LecternExplore the technologies being implemented at Georgia Southern to shake the mold off the traditional "smart classroom." Mobile devices and new active learning flexible classroom layouts enable greater engagement and facilitate exploring the ever-evolving boundaries of learning.

John Tucker, Georgia Southern University
Oracle SQL in Depth #1: Analytic FunctionsAnalytic Functions have been around since at least Oracle 8i, yet many DBAs and developers remain unaware of this useful extension to SQL. This session provides an introductory overview of Analytic Functions for an audience comfortable and experienced with standard SQL.

Rick Crain, Gainesville State College
Whitelisting - The Anti-AntiVirusAntivirus' use of patterns is a dead technology. We talk about the SBDC's journey to 100% reliance on white-listing of apps and hips to provide a more secure environment.

Richard Lanard, University of Georgia
Notes to the Next CIOA perspective on IT leadership that encourages CIOs and IT executives to consider what needs to change by thinking about what the "next" person in their role would do to make IT better at their institutions, based on Dr. Payne's CIO Magazine article of the same title.

Bryson Payne, North Georgia College & State University
11:30 - 1:00LUNCH, Dining Hall
1:00 - 1:45-DegreeWorks Technical BOFCome join this open discussion with DegreeWorks technical staff and institution technology support staff as we discuss topics of interest and have an informal Q&A regarding the technical infrastructure design and requirements of the Ellucian DegreeWorks Degree Audit system. Bring your insight and questions regarding the database, middle tier, and batch processing infrastructure components and DegreeWorks integration with BANNER.

Ted Schmidt, Board of Regents
Web Design Heresy: Presenting Semantic HTML with "Table Maker" JavaScriptIt is well established that using table tags for Web page layout is a misuse of markup with respect to Web content accessibility. This presentation discusses a set of "Table Maker" JavaScript functions that dynamically transform semantically meaningful HTML tags into tables in the DOM for ultimate presentation in a browser. We discuss techniques for blocking the table transformation for given media types (e.g., aural), and for dealing with "FOUC," a Flash of Unstyled Content.

Brad Baxter, University of Georgia
Unified Web Experience ManagementLearn how unified Web experience management enables colleges and universities to build and deploy a targeted and interactive online presence that maximizes the interaction institutions have with students, faculty, and alumni. See how business users can easily create and manage contextually relevant, social, and interactive online experiences across multiple channels to encourage collaboration with prospective students and alumni. By offering site visitors the opportunity to share ideas and feedback with one another, universities and colleges forge a stronger bond with prospective students and alumni—a bond that drives loyalty, recruitment activities, endowments, donations, and business growth.


Joe Pearl, Oracle
IPv6: What Leadership and Engineers Should KnowAlthough the global supply of IPv4 addresses is nearly depleted, most institutions are in no danger of exhausting their IPv4 address space. However, since the population of IPv6-only hosts is growing, it would be in the best interest of all institutions to provide IPv6 connectivity for public-facing network services. This presentation provides a history of the development of IPv6, an introduction to the compelling issues for partially enabling IPv6 at our institutions, and a technical introduction to IPv6. We must engage all members of the USG IT community to develop their expertise with IPv6.

Edmond Furia, Armstrong Atlantic State University
Google Plus for Campus: Networking, Support, Resources, Social, & PromotionGoogle Plus is a social network, but much much more. It's similar to other social network sites like Facebook or Twitter, but also has communication tools like Skype. Share resources, engage in discussions, and share rich media with only the people you want. Establish Pages to represent your university, department, or organization and drive Google Search traffic to your page. Host or join Google Hangouts - multi-user video conferencing on almost any device, with ability to share your screen, documents, or even apps. Finally, broadcast and record your Hangout for the world. Oh, and it's 100% FREE.

Daniel Rivera, Georgia Southern University
Introducing GoVIEWDid you know that there is a collaborative environment where students and instructors from multiple USG institutions participate in coursework and instruction that nearly delivered 100% online? Did you know which institutions and programs participate in these collaborations? This session answers these questions and showcases the USG's Collaborative Learning Management System - Georgia Online Virtual Instruction Enterprise Wide (GoVIEW).

Gina Papa, Board of Regents
VDI - The Good and Bad - Make Your Decision WiselyChoosing a VDI environment can be a difficult decision. During this presentation, we discuss some major issues that you can expect, what we have learned, and what your criteria should be for deciding on this type of environment.

Richard Lanard, University of Georgia
Using a Strategic Planning Process Focused on Outcomes to Increase IT Value on CampusThis session provides you with an innovative method for engaging the faculty, staff, and students to measure the effectiveness of IT services on campus. In today’s environment with limited resources and increasing demand, it is critical that the value of IT can be shared effectively with your campus community. Learn how to use the TechQual+ Survey Assessment tool to assess the value of IT services on your campus, and then create strategic plans based on outcomes from the assessment.

Lynn Latimer, University of Georgia
1:00 - 3:00Strategic Partner Displays, Sutton Hall
2:00 - 2:45-IT's in GALILEO: Finding Information and Instruction Technology ContentGALILEO databases provide a wealth of content for professionals in IT and learning technologies, in addition to the student research content for which GALILEO is known. Journals included in information- and education-specific databases cover e-learning and interactive learning, mobile learning, information systems, data communications and security, technology trends, and other related topics. This session includes an overview of content, and best searching and navigation strategies.

Karen Minton, Board of Regents
Moving Forms to the Web: How to Reduce Clutter and Simplify ProcessesEmail. Snail mail. Paper. All of these barriers to productivity can cause a host of problems when you’re trying to get something done! See how Georgia Southern leverages web tools such as SharePoint and Google Docs to eliminate paper trails, automate work processes, and manage projects.

Eric Floyd, Georgia Southern University
Cisco for Servers - R U Nuts?Come hear how the Board of Regents has leveraged Cisco Unified Computing System (UCS) as the server platform for Desire2Learn and other hosted applications. The industry's first converged data center platform, the Cisco UCS delivers smart, programmable infrastructure that simplifies and speeds enterprise-class application and service deployment in bare-metal, virtualized and cloud-computing environments.

Toby Krohn, Cisco
Leveraging Active Directory Group Policy to Patch Common Windows ApplicationsThe most effective strategy to preventing malware infection is to keep systems and applications fully patched. Keeping common applications, such as Java, Flash, Adobe Reader, etc., up to date presents a challenge to many smaller IT shops that don't have the budget to purchase tools like LANDesk. This presentation demonstrates how to keep Adobe Reader, Java, Flash, and other software patched by leveraging the Active Directory infrastructure already in place, without having to purchase additional tools.

Joseph Fisher, UGA
Best Practices, Tips and Tricks, and Desire2Learn 10Georgia Southern University began a piloted approach to implementing Desire2Learn during the Summer 2012 semester with a small number of courses. In July, Georgia Southern will be upgrading to version 10 of D2L and will increase the number of piloted courses being taught in D2L during the Fall 2012 semester. The goal of this presentation is to share the lessons learned at Georgia Southern with other colleges and universities who are going through this experience. We include time savers and best practices that were discovered during this pilot phase.

Terri Brown, Georgia Southern University
I Can’t Find my Course: Common INGRESS & LMS Support IssuesHave you had to assist a student or a faculty member find a course for which they registered five minutes ago in Banner? Have you ever had to help a collaborative faculty member with the INGRESS Faculty Console and how to post grades or attendance verification? Learn how to find answers to these questions and many more student and faculty support questions for collaborative institutions and programs that use INGRESS. Find out what resources are available, learn about triage procedures, and take the opportunity to share your own support experiences.

Gina Papa, Board of Regents
Come to "The Point!"Hopefully by now you are familiar with Software Resource & Services. Not only do we offer an Institutional Store and a Personal Store, but there are other helping tools we bring to the table. Come see the information you can now access and how easy it is to get there. This is the latest and greatest from SRS for you … See you at “The Point!”

Jack Delinsky, Board of Regents/SRS
The UGA EITS Mentorship Program: A Powerful Tool for Personal, Professional, and Organizational GrowthIn this session, attendees learn how the EITS Mentorship program was developed, how it works, hear success stories, and learn how to develop a similar program. The EITS Mentorship Program is made up of employees from across UGA with a mission to maintain a program that transcends rank, division, and location to promote personal, professional, and organizational growth opportunities to everyone. Mentor and Protégé pairs determine their own objectives, methods, and time commitment. EITS has seen major success. The program has also been an extremely valuable mechanism for strengthening professional relationships with other Information Technology divisions throughout UGA.

Stephanie Ayers, University of Georgia
2:30 - 6:00-- GOLF --
2:45 - 3:15BREAK, between IP & Hastings (outside) and GA Power (inside)
3:15 - 4:00-GALILEO Usage Statistics: Introducing a New Reporting ToolGALILEO's original usage statistics reporting tool has been available since the previous millennium, and a graphically-oriented reporting tool was introduced a few years ago. This presentation introduces a new reporting tool that replaces the original tool and augments the graphical tool. Reports can be generated from variations of institution(s), month(s), database(s), and type(s) of usage. The new tool is easy to use and presents the reports as printer-friendly tables and as CSV for import into spreadsheets.

Brad Baxter, University of Georgia
Catalyzing Drupal Collaboration & Coding at Your InstitutionWhile a community of Drupal aficionados has existed at Georgia Tech, it had not been active for a while. This session discusses how we encouraged every level of Drupalista in our community to collaborate and share in the coding and configuring tasks that come with using Drupal in such a de-centralized higher ed environment. And, don't worry, we also share our code and configuration documentation as well!

Adelle Frank, Georgia Institute of Technology
Rogue IT/Shadow Systems, the Cloud, BYOD, and the Personal Device Explosion - Achieving Unified Security and Control in an Open Access CultureHigher Education is placing an ever more diverse set of demands on institution infrastructure. Factors such as Rogue IT, cloud computing, consumerization (BYOD), virtualization, and the need to ensure regulatory compliance have only made it more difficult to ensure the continuity and execution of IT policy. Managing these diverse systems can be a complex and daunting task. How can we ensure that our institution infrastructure empowers IT personnel to securely do more with less “hands-on” involvement? In this session we cover effective processes and tools used to deliver unified policy and network control across a diverse university environment.

Gaston Hebert, Enterasys Networks
Using OS X Server Profile Manager to Manage iOS and OS X DevicesThis session is an overview of how Georgia Tech is using OS X Server Profile Manager to quickly deploy iOS devices and Mac systems. Topics will include setting MCX based administration, and deployment to Institute-owned and also BYOD devices. Security topics include remote/wipe and lock of devices once provisioned.

Dale Myers, Georgia Institute of Technology
Creating an IT Training Program for Faculty and Staff - aka One Way to Stop Repeat OffendersOur institution turns to UWG-Information Technology Services (ITS) for advice and problem solving with IT issues. We often meet those needs in a reactive state. We recognized this and began looking for ways to provide faculty and staff with training opportunities to meet them in their environment and give them tools to effectively teach before they faced problems, and have created a successful faculty/staff training program. Join us as we discuss our successes and our lessons learned. We welcome comments and questions from others interested in developing or expanding their own program.

Vicki Rogers, University of West Georgia
Evolution of LMS Customer Support at Georgia TechCome explore the nuances of a strong help and support network for a campus LMS system that captures the needs of a user base spanning virtually everyone at your institution. We look at all elements of Georgia Tech's system, including status reporting tools, self-help guides, an intuitive and intelligent service request web form, the central request tracking system, and ways to funnel users into the right places from a myriad array of starting points. Learn how to create and deploy these tools and not only make your users happier, but also cut your daily workload down significantly.

Kevin Pittman, Georgia Institute of Technology
The Art of Virtual LabsCome join us for an annual update of Virtual Lab at Gainesville State College. We share a real case of desktop virtualization in higher education, along with hard-to-find tips and tricks on delivering a successful remote access service for students. If you are sick of hearing the same stuff from vendors, then this is the session for you!

Lance Hundt, Gainesville State College
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3:30 - 6:00Strategic Partner Displays, Sutton Hall
4:10 - 5:00Birds of a Feather: PeachNetSM Cloud Services, LP Gas DeckPeachNet is now offering several new "Cloud Services," which include the PeachNet Virtual Data Center, the PeachNet Storage Service, and the PeachNet Backup Service. Please join us for this informal discussion where we discuss how the services work, how you might use them, and how some of you are already using them.
4:15 - 5:00-Birds of a Feather: If You Build It, They Will Come...SometimesEver feel like you’ve just built THE BEST workshop for faculty, but then no one signs up? Or worse, a handful sign up, but no one actually comes? In these times when everyone is very busy, how do we encourage faculty to participate in faculty development? This Birds of a Feather session is for anyone who offers training and wants to discuss methods for encouraging participation, as well as alternative delivery methods such as podcasts, video-on-demand, and webinars. Come and share your challenges and successes.

Sherry Clouser, University of Georgia
Migrating Web Sites to HTML5, CSS3, and Responsive Design for Mobile PlatformsThe UGA College of Family and Consumer Sciences is updating its website from an older table-based layout to a responsive design based on HTML5 and CSS3 in order to support modern standards and our increasing mobile audience. This talk describes problems and solutions for supporting the newer standards in older browsers, strategies for presenting content in multiple formats, and design differences between mouse-driven and touch interfaces.

Casey Gordon, University of Georgia
Collaborate with Your UniversityThis session provides a detailed outlook and demonstration of how Armstrong Atlantic State University has used Blackboard Collaborate to connect the local and campus communities with this emerging technology. Blackboard Collaborate can open many possibilities for virtual classrooms, offices, and meeting spaces to consistently engage the audience, and we share how using Blackboard Collaborate has evolved at our institution.

Annette Ramos, Armstrong Atlantic State University
Enterprise Storage Without an Enterprise BudgetData storage systems have traditionally ranged from "slow and cheap" to "fast and prohibitively expensive.” ZFS, originally developed by Sun Microsystems, provides a new option: inexpensive, reliable, and very, very fast. This presentation discusses the benefits of using ZFS on commodity storage hardware in a variety of use cases. We first show the basics of ZFS from a software perspective, then look at three different implementation examples: big-data bulk storage for research, archiving, and backups; "uptime on a dime" for the department or smaller school; and, blazingly fast high-end enterprise storage.

Allen Belletti, Georgia Gwinnett College
Desire2Learn: The Integration of 3rd Party ProductsGeorgia Southern University began a phased migration to the Desire2Learn learning environment product (LE) in Summer 2012. The implementation team researched various companion products/services for integration with the Desire2Learn LE. The research was prompted by specific user requests and services that were available in the previous learning management system. The companion products deployed include Respondus, Respondus Lockdown Browser, Turnitin, Pearson MyMathLab, Kaltura, and Adobe Connect. The presentation covers an overview of companion products, the decision process for choosing specific products/services, challenges with integration, and user awareness and training.

Ashlea Anderson, Georgia Southern University
Oracle 11g New FeaturesThis presentation discusses the new features and capabilities of the Oracle’s 11g software stack, both the relational database and the middle tier components. We highlight the newest features of each product and discuss how these new capabilities can help the institution technology support staff to deliver highly reliable and available information management services. We also present a best practice migration strategy to migrate your services to the Oracle 11g software stack.

Ted Schmidt, USG BOR Information Technology Services
Service Desk Balance: A Strategy and Model for StaffingIs your service desk challenged to provide sufficient staffing? Support professionals are faced with budget reductions, doing more with less. How can you know when staffing levels meet demands, measure and watch for demand that exceeds resources, adjust those resources, or compose a bottom-line, metric-based business case to request staff resources? This presentation and interactive workshop enables you to calculate the relationship between staffing levels and customer support demands using detailed formulas and methodology. This session also addresses availability rate, utilization rate, slack capacity decisions, and shares suggestions and practices through a case study from service delivery environment.

David Disney, Board of Regents
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5:00 - 7:00DINNER, Dining Hall
5:15 - 6:15Banner Birds of a Feather, Pavilion 3, Ted Schmidt, Board of Regents/Karen Nunn, Board of RegentsPlease join us for an open discussion of all things Banner
7:15 - 8:15--VIDEO CONTEST-- Auditorium--
8:15 - 8:30-- FIREWORKS, Cloverleaf Circle --
8:30 - 12:00--DANCE/WORLD SERIES, Sr. Pavilion--
8:30 - 9:30--TRIVIA-- Sr. Pavilion
Friday
7:00 - 8:30BREAKFAST, Dining Hall
8:30 - 9:15-Data to Web: What Can I XML Next?Have data in databases manually duplicated on the Web? Double entry for updates, human error: the same data in two unconnected places is risky and highly inefficient. From catalog to room data and beyond, we wrangled rouge data blocks back to the master source. Learn how we use simple SQL, XML, and nightly jobs to pull directly from the source to automatically update and display on the Web. Results: No more double work or data inconsistencies, better display variations, and amazing data reuse possibilities. With projects past and on the horizon, let’s look at just what we can XML next.

Nicole de Vries, Columbus State University
Creative D2L Design, Tips & TricksThis session demonstrates how to place a D2L logon box on your college web site, use iFrames with D2L, and use widgets to modify the look and feel of D2L. This is a cross category session with Web Development and Learning Management Systems.

Dorea Hardy, Darton College
Creating Excitement About Space Management ChangeCreating a uniform space request process can be difficult. Informing both the user and administrators makes this transition much easier. We have found some tools and tips that make this process exciting!

Stephen Morse, Columbus State University
Active Directory Governance Model at UGAThis presentation discusses the formation of the Active Directory Governance Committee, whose main focus is to engage a cross-section of UGA departments and colleges in refining the Active Directory. The Governance Committee’s Charter was to navigate organizational challenges and create a living document that comprised a sub-set of Active Directory Policies. Support and direction from upper management was key for this to be successful. The document will grow as Active Directory is refined at UGA and more scenarios are discovered by the colleges and departments.

John Salguero, University of Georgia
Bridging the Communication Divide: Lessons Learned and Case StudiesTwo major upgrades to a Lecture Hall and Enterprise System went awry due to a number of issues: the projects’ timelines were constantly changing, they were not completed on the due date, the wrong technology was installed, and continuous unforeseen obstacles got in the way. However, communication, or lack thereof, was the number one issue that ruined both. We discuss the issues encountered and lessons learned in communication, such as closing the loop, following up, collaborating, and integrating departments, along with post analysis, project management, vendor necessities, and network needs.

Mary Covington, Columbus State University
Collaborating for Data Management Across the InstitutionAs colleges and universities move toward the increased use of analytics, they are frequently hampered by their existing data systems and organizational structures. Though there are certainly a wide range of technical considerations, often the most critical barriers are organizational. Facilitating the sharing of data requires a collaborative effort across institutional units, an effort that includes attention to policy, user education, data request processes, and data documentation. In this session, we describe the steps our institution is taking to address these issues, and share strategies and lessons learned.

Linda Gilbert, Georgia Gwinnett College
Birds of a Feather: Technicians RoundupThis is an opportunity to discuss current trends and to share new methods of solving helpdesk and other institution technology issues in an open environment. This is a great chance to gain knowledge on how issues that you may be facing are being handled at other locations, and to share any solutions you may have found.

Shaun Bohannon, Macon State College
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9:30 - 10:15-Virtual Education of Georgia (VEG) Birds of a FeatherUse Second Life and other types of virtual learning opportunities at your institution? Come and hear how virtual learning is being used on other campuses to advance academic curiosity and critical thinking. Let’s discuss how to provide support for each other, as well as develop a system support network.

Wesley Smith, Georgia College & State University
Using Drupal to Work Toward a Paperless CampusLike other colleges and universities, Georgia Gwinnett College has many procedures that have historically involved pushing papers from one office to the next, following a specific workflow collecting signatures and notes along the way. We all know the benefits of taking paper processes online, but sometimes doing so might seem like a sizable task. This presentation demonstrates how we have found Drupal to be an excellent tool to quickly take online many of these common procedures involving form workflow, project management, and collaborative proposals and requests.

David Santos, Georgia Gwinnett College
How to Convert Rows to Columns - Data Pivots in Oracle 11gData analysts constantly ask DBAs how to convert rows in a table to columns. Before Oracle 11g, the task could only be accomplished with a complicated query, which can be a challenge to some data analysts. In Oracle 11g, there is a new function that makes the task significantly easier. In this presentation, we first review data pivoting techniques used prior to 11g, and then demonstrate with a set of examples how to convert rows to columns with the new pivot function.

Mingguang Xu, University of Georgia
Centralized IT Security Management on a Decentralized CampusUGA has implemented a central Security Information and Event Manager (SIEM), which greatly enhances the ability to monitor IT-related security events. The SIEM correlates log data from various security devices (firewalls, anti-virus servers, IDPs, authentication servers, etc.) and finds security events that the individual devices may have overlooked. By following a Managed Security Service Provider model (MSSP), the central Information Security office grants departments access to view security events and alerts for their networks, in exchange for the department logging their security events to the SIEM. This partnership allows departments to proactively monitor their own networks for malicious activity.

Chris Workman, University of Georgia
Enterprise Manager Grid Control 12cHow many of you have used Enterprise Manager Grid Control and didn’t really feel that it met your needs? This seminar will look at how the revamped EM Grid Control 12c is used by universities across the nation and right in your own back yard. Columbus State University has been using 12c for more than 6 months now. This seminar’s intent is to give you best practices, live demonstrations, and practical uses for managing your IT operations – your applications, databases, servers and application servers – with Enterprise Manager.

Mark Pare, Oracle Corporation
Oracle RMAN Backup StrategiesThis presentation helps institution technology support staff understand the Oracle Recovery Manager (RMAN) Back and Recovery tool set. RMAN is a very powerful and useful tool performing backup and recovery operations on an Oracle database. We discuss the features and capabilities of RMAN, and present a recommended best practice strategy for performing Oracle backup operations with RMAN.

Ted Schmidt, USG BOR Information Technology Services
Birds of a Feather: Live@EDU & Office 365 for Education - The Microsoft Cloud at USG InstitutionsThis session is an opportunity for colleagues from institutions who have implemented Microsoft’s Live@EDU or Office 365 for Education cloud solutions, as well as those who are investigating these product offerings, to come together and celebrate the successes met, commiserate over obstacles faced, and collaborate on issues that may affect us all.

Lewis Noles, University of Georgia
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10:15 - 10:45BREAK, between IP & Hastings (outside) and GA Power (inside)
10:45 - 11:30-E-Book Collection BasicsThis session covers where to get free books, downloading articles into e-book format, and how to organize your collection.

Nathan Wade, Lanier Technical College
Creating Accessible YouTube VideoSection 508 requires that web-based video be equally accessible to individuals with and without disabilities. How do we accomplish this when posting our content to video-sharing websites, such as YouTube? There are both pitfalls and possibilities for delivering accessible video via YouTube. In this seminar we discuss how to create accessible video content for YouTube distribution, including: accessibility requirements, sample workflow, problems and workarounds, transcription and captioning services, and accessible media players for embedding YouTube video on your own website.

Janet Sylvia, University of Georgia
-LANDesk Users Birds of a FeatherThis is an informal session for information sharing among the USG institutions that have made the decision to purchase LANDesk through the SRS contract, or for those interested in doing so. In the past Stan Gatewood and Jack Delinsky from the Board of Regents have attended to provide their input. A representative from LANDesk is available to help field questions.

Rob Riding, Georgia Institute of Technology
The Sky is NOT the Limit!At CSU, the department of University Information and Technology Services (UITS) and the Coca-Cola Space Science Center teamed up on a venture to produce the largest, most thorough recording of the transit of Venus event in June 2012. Being that this was the last time the Venus transit would take place in our lifetimes, we really went all out with both technology and logistics. Learn how we traveled the globe and partnered with industry technology leaders to ensure the project was a success.

Chris Johnson, Columbus State University
D2L: Pilot to ProductionGeorgia Gwinnett College pilot tested Desire2Learn in Fall 2011 and Spring 2012. In Summer 2012, GGC was fully transitioned to D2L, and since then all GGC courses have had a D2L presence. This presentation looks at GGC's fast-track migration, walking through our process from pilot to production, along with lessons learned on project planning, implementation, and training.

David Robinson, Georgia Gwinnett College
Creative ConsolidationCSU has finally completed a year-long server consolidation project. Learn how CSU has reduced a 1500 square foot room full of servers down to 2 racks via virtualization and creative engineering.

Kyle Smith, Columbus State University
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