Source: Mike Futch, MH&L NEWS, 10/18/17


Customer expectations are changing as new sales outlets are being used. With the application of social media, omni-channel and e-commerce customers now have more price options, selections, delivery methods and shopping experiences. The ability of a business to keep the customer satisfied greatly depends on fulfillment capabilities. Progressive businesses have realized the critical nature an operations strategy has on designing a working supply chain.

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