Throughout most of his career with the GSP, Bill maintained a parallel career in the Coast Guard Reserve. Although primarily involved with Readiness and Port Contingency Planning, he also served two tours as the Executive Officer of Coast Guard Reserve Unit Air Station Savannah. He was called to active duty for the Muriel Boatlift in 1980 and was later activated twice for Operation Desert Storm. His last assignment was as the senior planner for the Coast Guard's Olympic Task Force in preparation for the yachting venue in Savannah. Bill retired from the Coast Guard Reserve with the rank of commander.

In January of 2003, Governor Perdue selected Bill to be the first director of the Georgia Office of Homeland Security. In May 2004, via an Executive Order by Governor Perdue, Bill was named Executive Commander of the G-8 Public Safety Command. Reporting directly to the Governor, he was placed in charge of all state efforts to coordinate law enforcement and public safety operations for the Group of Eight Summit (G-8) held June 8-10, 2004 on Sea Island, GA. An unprecedented success, the G-8 event produced no fatalities, no injuries and only 18 arrests of protestors.

In December 2004 Governor Perdue nominated Bill Hitchens to be the Commissioner of the Georgia Department of Public Safety and the Colonel of the Georgia State Patrol. The Georgia Board of Public Safety unanimously approved his appointment with an effective date of December 16, 2004. After his election, Governor Deal reappointed Bill and swore him in on January 18, 2011.

Bill is a graduate of Georgia Southern College and the 130th Session of the FBI National Academy in Quantico, VA. He has also completed the Georgia Executive Leadership Program and the Legislative Leadership Institute, courses administered by the University of Georgia's Carl Vinson Institute of Government. Throughout his many years of public service, he has accumulated thousands of specialized training hours in the military, law enforcement, homeland security and emergency management.

Bill has coached numerous little league baseball, softball and basketball teams, served as the president of his hometown Jaycee organization and three terms as president of the Effingham County High School Booster Club. He also served as the state president of the Georgia Chapter of the FBI National Academy Associates and as the state president of the Peace Officers' Association of Georgia. He has served on several state boards, commissions and authorities. Bill has been a member of the Georgia International Law Enforcement Exchange (GILEE) Executive Board since 2003 and was selected as a member of the 16th GILEE delegation. He was elected by the delegation to be the spokesperson for the group during their two week trip to Israel, hosted by the Israeli National Police. In 2009 Bill was named as the chairman of the National Law Enforcement Explorers Conference, which was held in July 2010 at the Georgia Institute of Technology.

For his civic, military and law enforcement efforts through the years, Bill has received several awards. Bill has been married to his wife Norma, since August 31, 1968; they have four children and ten grandchildren. Norma and Bill reside in Rincon and are members of the Baptist Church at Ebenezer.